Get help with TryScanning
Questions, feedback, or trouble with the app? We answer every message.
Common questions
- How do I cancel my subscription? Subscriptions are managed by Apple: open Settings → your name → Subscriptions → TryScanning, then tap Cancel. Cancelling at least 24 hours before the period ends avoids the next charge.
- How do I restore my purchase? Tap "Restore" on the paywall, or sign in with Apple — purchases restore automatically.
- How do I delete my account? In the app: Profile → Account → Delete account. This permanently erases your account and all backed-up data.
- A product scan looks wrong. AI analysis of a photo can misidentify a product — retake the photo with the front of the pack filling the frame, or email us the product name and we'll look into it.
See also: Terms of Use · Privacy Policy